Frequently Asked Questions

1. What is your availability?

We offer bookings seven days a week. Party rentals are typically dropped off in the early morning and picked up in the evening, unless you request a different schedule.

2. How long is the rental period, and can we extend it?

Rentals are generally provided from early morning until evening. If you wish to extend the rental for the next consecutive day, we offer a 50% discount, provided it is not already reserved by another customer.

3. Are there any additional fees? 

Delivery within a 20-mile radius of our warehouse is free. Beyond this, we charge $2 for each additional mile. If sandbags are required, there is an additional $75 fee. Sandbags are needed to secure the inflatable when set up indoors, on pavement, or where there are gas or water lines. We use 20-inch long stakes to secure inflatables.

4. What is your cancellation policy?

You may cancel your bounce house reservation up to 10 days before your event to receive a rain check, valid for one year. We may cancel your order due to safety concerns, such as high winds over 15 mph or active rain or storms. If the weather forecast is uncertain, we will contact you to discuss your options. Note that inflatables can be used in light rain, though they do allow some rain to enter.

5. How do I pay to reserve party rentals?

A $50 deposit is required to secure your party rental, which will be applied to the remaining balance. A payment link will be sent to you via text and email the day before your event.

6. Does a bounce house employee stay at my event?

No, a bounce house employee will not stay. However, an adult at the event must supervise the inflatable during its use.

7. Does the rental need to be set up on grass?

Rentals can be set up on surfaces other than grass, but sandbags are needed to secure the inflatable when set up indoors, on pavement, or where there are gas or water lines. We use 20-inch long stakes to secure inflatables. If sandbags are required, there is an additional $75 fee. 

8. How far in advance should I book?

Booking in advance is recommended, especially around holidays and major festivals, as many rentals are reserved early. To ensure availability, book as soon as you have your event date.

9. Are you reliable with timing?

Yes, we deliver and set up party rentals typically in the early morning with evening pick-up, unless otherwise arranged.

10. What happens if I lose power?

In case of a power loss, immediately remove children from the inflatable. Check and reset the breaker box if necessary. If the breaker trips again, try a different electrical outlet. Should issues persist, contact us immediately.

11. How much electricity do your units use?

Our blowers run continuously and use approximately 14¢ of electricity per hour, which is less than most household appliances.

12. Can your inflatables be used wet or dry?

Yes, all our inflatables can be used either wet or dry.

13. Do you provide a water hose and power cord?

We provide a 100-foot water hose and a 100-foot power cord. Any additional hose or cord needed will be your responsibility.