1. What is your availability?
Bookings are available seven days a week. Party rentals are dropped off early morning and picked up in the evening unless requested otherwise.
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2. How long is the rental for and can we extend it?
Rentals are dropped off early morning and picked up in the evening unless requested otherwise. We offer 50% off to extend the rental the next consecutive day if it's not prebooked by a different customer.
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3. What is your mileage fee?
Within 20 miles of our warehouse, located in Williamston SC, is free delivery. Any additional mile is $2 each.
4. What is your cancelation policy?
You may cancel your bounce house reservation 10 days before your event and receive a raincheck. The rain check is good for one year. As a safety precaution, if there are high winds (over 15 mph) or if it is actively raining or storming we reserve the right to cancel your order. If the forecast is uncertain and it may, or may not rain then we will contact you to discuss your options. The inflatable rentals can be used in light rain. Please keep in mind the units do allow rain to enter from the outside.
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5. How do I pay to reserve party rentals?
To reserve a party rental a $50 deposit is required. The deposit goes towards the remaining balance. A payment link will be sent via text and email the day before the event.
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6. Does a bounce house employee stay with the inflatable at my event?
No, but an adult at the event is required to supervise the inflatable during the event hours.
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7. Does the rental have to be set up on grass?
No, rentals don't have to be set up on grass. Sandbags are needed to secure the inflatable when set up indoors, on pavement, or there's gas or water lines where you're wanting the inflatable. If sandbags are needed there's an additional $75 fee. The stakes we use to secure inflatables are 20 inches long.
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8. How far in advance should I book?
That would depend on the time of year and what inflatable you would like to rent. Many of our rentals are booked well in advance of the usual holidays and major festivals. The best way to ensure that you will be able to reserve your desired party rental is to book as soon as you have decided on the event date.
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9. Do you deliver and setup your units? If so, can we depend on you being on time?
Yes, party rentals are set up early morning and picked up in the evening at no additional cost unless requested otherwise.
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10. What happens if I lose power?
All inflatables designed for commercial or rental use require a fan or blower that runs continuously. Should the blower provided stop working immediately remove the children playing in or on the inflatable. Check the breaker box and reset if needed. If the breaker trips a second time, try another electrical outlet. Once the blower is working properly, you may continue to use the inflatable. If you continue to have issues call us right away.
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11. How much electricity do your units use?
The blower runs continuously and uses approximately 14¢ of electricity per hour, utilizing less energy than most household appliances.
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12. Can your inflatables be used wet or dry?
All inflatables can be used wet or dry.
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13. Do you provide a water hose and power cord?
We provide a 100ft water hose and a 100ft power cord. Any additional hose or cord needed is your responsibility.